Terms & Conditions

Métier Atelier Co. Ltd. (“Métier Atelier”) is a company registered in Hong Kong

Métier Atelier is committed to protecting your privacy and ensuring safe and secure online shopping.  These terms and conditions describes our use of personal information provided to us via the Métier Atelier Web Site located at 
www.metier.com.hk ("Web Site").

By using the Web Site you consent to the following terms and conditions and to the processing of information as described below.

Site Content
All content including, but not limited to, text description, images, graphics and videos, as well as their arrangement or interaction, are subject to copyrights held by or licensed to Métier Atelier or any and all of its affiliated corporate entities.  Electronic or printed copies of pages or content from this website are permitted only for personal and non-commercial purposes.  It is prohibited for any website user to modify, publish, transmit, create derivative works, or in any way exploit any of the content of this website.  All other uses of the content are prohibited unless the permission is granted, in writing, from Métier Atelier or any of its affiliated corporate entities.

Copyright & Trademarks
Métier®, toolbar®, text descriptions, custom graphics, images, videos and other content on this website are subject to trademark, service mark, trade dress, copyright and/or other proprietary or intellectual property rights or licenses held by Métier Atelier or its affiliated corporate entities.  Other trademarks, product names and company names or logos used on this website are the properties of their respective owners.  All other uses of the content are prohibited unless the permission is granted, in writing, from Métier Atelier or any of its affiliated corporate entities.  Website users acknowledge that they have not acquired any ownership rights by downloading copyrighted material.  Users shall be liable for any damages resulting from any infringement of copyrights or proprietary rights, or any other harm resulting from any uploading, downloading or submission.

Prices
All prices displayed on the Web Site will be in Hong Kong Dollars, at the prevailing rate, but exclude delivery costs, which will be added to the total amount due.  The applicable delivery costs will be clearly displayed during the checkout process.

Due to the large number of products on our site it is always possible that some of the products listed on our site may be incorrectly priced, despite our best efforts.  If we discover there is a pricing error we will normally, at our discretion, either contact you and give you the option of reconfirming your order at the correct price or cancel the order, or reject your order and notify you of the rejection.

Prices are subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price.

Métier Atelier operates a standard product pricing policy in Hong Kong, meaning that customers are charged the same prices irrespective of where they live.  We believe that price integrity within any currency zone is important.

Recipes
Recipes that appear on this website are either Consume-Generated Content or developed for Métier Atelier products by a food preparation professional.  All user-generated recipes are considered Consumer-Generated Content and are subject to the policies and regulations set forth in the Consumer-Generated Content page of this site.

If you have dietary restrictions and/or allergies, always read the ingredient list carefully for all food products prior to consumption.  If you have a food allergy, speak to your physician and/or a registered dietitian for a comprehensive list of foods and their derivatives to avoid prior to using any recipe.  Neither the recipe’s contributor nor Métier Atelier nor its affiliated corporate entities assumes any responsibility for errors, omissions or contrary interpretation of the subject matter related to the recipes.

Contract Creation and Electronic Contracting
The technical steps required to create the contract between you and Métier Atelier are as follows:

l  You place the order for your products on the Web Site by pressing the confirm order button at the end of the checkout process.  You will be guided through the process of placing an order by a series of simple instructions on the Web Site.

l  Métier Atelier will send to you an order confirmation email detailing the products you have ordered.  This is not an order acceptance from Métier Atelier.

l  As your product is shipped from our warehouse we will send you a despatch confirmation email.

l  Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the below instructions.

l  Non-acceptance of an order may be a result of one of the following:
1)  The product you ordered being unavailable from stock.
2)  Our inability to obtain authorization for your payment.
3)  The identification of a pricing or product description error.
4)  Not meeting the eligibility to order criteria set out in the main Terms & Conditions.

l  The contract will be concluded in English.

Contract Cancellation Under the Distance Selling Regulations
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive the Products.

If you wish to exercise your right to cancel this contract, our company policy is that we will NOT refund the original purchase price and delivery charge.  Please follow the procedure set out in our Delivery & Returns section.

Delivery Information
Orders from the Hong Kong website can only be delivered to Hong Kong addresses and that in placing an order the customer confirms that she/he is purchasing the product within Hong Kong.

We currently offer one delivery options:
-   
 If purchase Less than HK$$598 (will need to pay $100 SF express cost,)
-    FREE  if purchase is above HK$598,but excluding designated self-pickup items(For the self-pickup items, additional shipping costs will be charged)
-    delivery in 3 to 5 business days

Please note that business days are Monday to Friday, but exclude Saturday, Sunday and public holidays.  Every effort will be made to meet these delivery timescales.

Product Exchange Policy
Should you wish to exchange anything bought from us online, please contact our Customer Service team no later than 7 days after receipt of your order to start the return process.  Call our customer service line at 2370 9887, open from Monday - Friday, 9:00am - 6:00pm.  Or, if you prefer you can email us on info@metier.com.hk.

When you contact us, we will establish the reason for the return.

Ensure you return your items unused and undamaged with any labels still attached in their original packaging.  A photocopy of your invoice needs to be included.  If we find that the products have not been returned to us in fully resaleable condition, we reserve the right to refuse an exchange on the item. 

Please note we are not responsible for return postage other than for incorrect or faulty items.  Neither can we accept responsibility for packages that never reach us, so we advise you to use a traceable and insured service to return your product to us.

Upon receipt of your returned goods we will try our best to make an exchange of the same product, depending on our stock on hand.  Métier Atelier has no refund policy and will not make any refund on our products.

Payment
When purchasing goods online a valid payment method must be used at the time.  We accept payment with the following Hong Kong issued credit: Visa card, Master card, and American Express.

We do not accept cash, cheques, gift cards or vouchers as payment online.  By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct.  All transactions will be in Hong Kong Dollars.  Non-Hong Kong credit card providers and banks will determine the exchange rates to be applied and may add an additional processing or administration charge in relation to such payments which non-Hong Kong card holders will be liable to pay.

Description & Availability of Goods
Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions.  The product colors may vary slightly from those shown on the Web Site due to your own monitor and computer settings and limitations of internet technology.

Stock availability will be shown on the Web Site, and whilst while we endeavor to ensure products are always available, there may be times when products will be temporarily out of stock.  In these instances there is an option that can be selected, and you emailed when the product is back in stock.

Privacy & Security
We promise to respect your privacy.  Please be assured that we will never pass on your details to third party organizations and that your personal details are held securely and in strict confidence, in accordance with the Act.

We know that security is very important when buying online, so we use the latest technology to ensure that all your personal and credit card details are fully protected and remain completely confidential.  For more information please read the Privacy & Security section.

Opt-In
Métier Atelier provides an opt-in option if you want to receive emails from us regarding new services and products offered on the Web Site, or if you want to receive information from third parties.  The opt-in choice may be exercised at the points where personal information is collected by selecting the appropriate checkbox, or, if you have an account via the My Account section of the Web Site.  If you do not exercise the opt-in option at the point where personal information is collected, you may also opt-in by contacting us at info@metier.com.hk by registering an account online or signing up to our newsletter online.

Opt-Out
If you wish to opt-out at any time, you may do so by contacting us at info@metier.com.hk by using the unsubscribe link on any of our newsletters.  We will process your opt-out as soon as possible, but in some circumstances you may receive a few more messages until the opt-out is processed.

Use of Cookies
Métier Atelier may use "cookies" and other tracking technologies.  A "cookie" is a small text file that may be used to collect information about Web Site activity, but generally does not permit us to identify you personally.

The use of cookies is now standard operating procedure for most Web Sites.  Most web browsers can be configured to disable cookies, or to notify you before accepting a cookie.

If you choose not to allow cookies some parts of the Web Site may not work properly, or you may be required to re-enter some personal details (such as login ID and password), to gain access to restricted parts of the Web Site.  For information on how to configure your cookie preferences, please refer to your web browser documentation or help files.  The use of cookies and other tracking technologies allows us to improve the Web Site and your online experience.  We may also analyze information that does not contain personal information for trends and statistics.

Collection of Information
Métier Atelier may ask you to provide personally identifiable information, such as your name, job title, company information, contact details, and additional information as needed to provide a service you request.  We limit our requests for personal information to that which we believe is necessary to achieve our stated objectives.  This information may be gathered when you visit the Web Site to:

l  subscribe to the company newsletter

l  submit an enquiry

l  provide feedback in an online survey

l  request product or service information

l  register for a seminar or conference

We may also collect non-personal information such as IP address, choice of web-browser and demographic data.

Use of Personal Information
Métier Atelier uses your personally identifiable information collected on the Web Site primarily for the following purposes:

l  to deliver requested goods, services or information

l  to provide notices regarding goods or services that may interest you

l  to improve the content and general administration of the Web Site

l  to deliver services, such as newsletters, events, training or software you request or purchase

l  to alert you to product updates, special offers, updated information and new products and services from Métier Atelier

l  to forward promotional material from third parties

l  to ensure the Web Site is relevant to your needs

l  to help us create and publish content most relevant to you

l  to allow you access to restricted areas of the Web Site as appropriate

l  to contact you in response to enquiry forms and resume submissions

Métier Atelier may transfer personally identifiable information to any Métier Atelier subsidiaries, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world.

Métier Atelier may occasionally hire third parties to provide certain services available on the Web Site or made available on our behalf.  We will only provide those third party providers with the personal information they need to deliver their services, and they are prohibited from using that information for any other purpose.

Métier Atelier may disclose your personally identifiable information if required to do so by law, or in the good faith belief that such action is necessary in order to conform to the requirements of law, or to comply with legal process served on the Web Site, or to protect and defend the rights or property of Métier Atelier, or to act in urgent circumstances to protect the personal safety of Métier Atelier employees, users of Métier Atelier products or services, or members of the public.

Métier Atelier reserves the right to transfer personal information to third parties as part of any corporate reorganization process including, but not limited to, mergers, acquisitions, and sales of all or substantially all of our assets.  Métier Atelier does not otherwise sell, rent, share or disclose your personal information to any third parties.

Use of Non-Personal Information
Non-personal information may be used to:

l  analyze and develop marketing strategy

l  determine how you found out about us

l  determine your interests regarding our products and services

l  improve the Web Site based upon user data

Métier Atelier may share non-personal information with third parties.

Links to Third Party Web Sites
This policy applies solely to information collected on the Métier Atelier Web Site.  The Web Site may contain links to other Web Sites which are not under the control of, or maintained by, Métier Atelier.  Such links do not constitute an endorsement by Métier Atelier of those other Web Sites, the content displayed on those Web Sites or the persons or entities associated with those Web Sites.  Métier Atelier is not responsible for the privacy policies, or the content, of those other Web Sites.  We encourage you to read the privacy policy of those other Web Sites in order to understand how they collect and process your information.

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