Delivery or Return

Orders from the Hong Kong website can only be delivered to Hong Kong, Macau & China.

 

PROCESS TIME: 

We will begin to process your order as soon as we have confirmed receipt of payment. All orders ship out within 3-5 business days from the date we have processed your order and we process orders Monday through Friday excluding Hong Kong Public Holidays.  Please note that shipping charges are non-refundable. All shipments processed by SF Express.

 

TRACKING NUMBER:

SF Express is traceable throughout its sending period. When your products are shipped from our retail store you will receive despatch confirmation by email/whatsapp and access to a code to trace your parcels. Your shipment can be tracked via the SF Express website. http://www.sf-express.com/hk/en/

  

Hong Kong Shipment

STANDARD DELIVERY

Standard delivery charge is HK$100 to Industrial & Commercial address (except remote area), and self pick up service at S.F. Express service centers / S.F. Stores on order below HK$597.9.(For self-pickup products, additional shipping costs will be charged)

FREE DELIVERY ORDER OVER HK$598: 

We offer FREE SF Express courier service to Industrial & Commercial address (except remote area), and FREE self pick up service at S.F. Express service centers / S.F. Stores on order over HK$598.(Since the self-pickup product does not include the free shipping fee. For self-pickup products, additional shipping costs will be charged)

 

S.F. Express Service Center Locations

http://www.sf-express.com/hk/en/others/Contact_Us/SF_service_center_address/

 

S.F. Store Locations

http://www.sf-express.com/hk/en/others/Contact_Us/SF_store_address/

 

Shipments deliver to Industrial & Commercial address require around 3-5 business days after orders are dispatched from our warehouse.


Macau Shipment

 

We offer FREE door to door courier service to Macau customers once purchased over HK$1200.

If order is below HK$1200, we will arrange courier collect S.F. Express to pay.(recommended as courier will collect courier charge based on the actual weight of parcel) .

 

Shipments deliver to Macau require around 3-5 business days after orders are dispatched from our Hong Kong warehouse. 


Mainland China

 

We offer FREE door to door courier service to Mainland China customers once purchased over HK$2500.

 

If order is below HK$2500, we will arrange courier collect S.F. Express to pay(recommended as courier will collect courier charge based on the actual weight of parcel) 

Shipments deliver to Mainland China require around 3-5 business days after orders are dispatched from our Hong Kong warehouse. 

 


Freight charge & fuel surcharge may change from time to time; you can find the most updated courier charge at the link below:

http://www.sf-express.com/hk/en/delivery_step/enquiry/rate_enquiry.html

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